98% customer satisfaction score (CSAT)
Mandaala’s Celebration platform truly transformed our Diwali gifting experience. The power of choice allowed our employees to select the gifts they wanted. They involved their families in the process and this created a personal touch. For our operational teams, Diwali was stress-free, with no escalations in customer support. We are very happy to partner with Mandaala.
-HR team
Centric Consulting
Centric made Diwali special for employees with personalised gifts
IMPACT
90% reduction in time spent by core management
About Centric
Centric Consulting, a global management consultancy founded in 1999, is a leader in delivering digital, business, and technology solutions across industries and is known for creating exceptional experiences for clients and employees alike.
Faced with the challenge of offering non-customised gifts to their hybrid workforce through the tedious process of Google Forms, our Celebration module provided the perfect solution, adding a personal touch while boosting their brand presence.
Challenges
Pan-India logistics complexities Employee satisfaction issues due to lack of personalisation in gifts
Outcomes
Streamlined logistics process Shift from impersonal gift cards to company-branded merchandise Personalised platform allowing employees to choose their preferred gifts