The sudden COVID-19 outbreak has brought unprecedented challenges. Like every other organisation, we too were compelled to work from home. It brought us challenges we thought we would never face and made us come up with unique solutions.
None of us was used to remote working. But, our tech team members upped their game and facilitated a smooth transition.
The key challenges that we saw coming were internal and external communication, and access to our internal servers. Here are a few tools that came to our rescue:
1. Zoom
The first and most important challenge for us was how to conduct meetings that involved a lot of people. To function smoothly, our team needed to be in constant communication, and Zoom made it happen. We could make video calls, conduct meetings, participate in group chats with multiple people using Zoom. We were as connected as one could be during the work-from-home scenario.
2. Knowlarity and Exotel
Our customer service team is putting its best foot forward despite the lockdown. Although they are working remotely, their connection with the customers has not been affected because of the solutions like Knowlarity and Exotel. These are cloud-based platforms that route all the calls to our customer support team’s personal phone numbers, thereby helping us in providing uninterrupted services to our customers.
3. Zoho Desk
We use Zoho’s cloud-based platform that provides a unified ticketing solution. Our customer support team can remotely access it on their phones and laptops to provide complete support to our customers' issues, inquiries etc.
4. Microsoft Remote Desktop Control(RDC) and Zoho Assist
One of the major concerns was access to our office computers while working remotely. It was taken care of by tools like RDC and Zoho Assist. Our team gets complete access to all the software and files they use in the office by accessing their computers. Zoho Assist helps us troubleshoot IT issues among employees by connecting to their machines.
5. Virtual Private Network (VPN)
VPN has ensured that our team is constantly connected with our internal server and Network Storage Systems and they have access to all the data they need. VPN has enabled server accessibility without compromising our data security.
These tools have kept us going amidst the lockdown. We have been able to provide the best service while keeping our team safe. Let us know what kind of tools are helping you work remotely.
